Anybody saying to be a period of time Warner wire specialist is actually spilling strategy on Reddit.
Energy Warner wire, the second-largest provider of television and internet service in the us, told Quartz that it is considering the postings. “We’re unable to validate when this people is an existing or previous staff,” a spokesman said.
Reddit individual cableguy_the going an “Ask me personally Everything” (AMA) thread, publishing photographs of their ID badge and consistent as proposed proof their work. Their solutions to the issues arriving are really candid. Here are some features (typos preserved).
On Comcast’s pending acquisition of the time Warner Cable:
We would like the merger considering that the existing team responsible may be the worst in previous history. A lot of people acquiring fired due to impossible metrics. Every electricity was provided to customer support representatives and stripped through the people who actually check out the residences and fix trouble . It’s in pretty bad shape while the organization is operated like shit IMHO [in my very humble thoughts].
From the tension between gurus and support service representatives:
Yea support service staff and techs were combat a conflict that no-one sees. We detest them, they dislike united states. They tell people the issue is the gear with regards to almost never try. We determine clients to simply dismiss exactly what the man on mobile says because it’s likely that very good, he’s got never ever wired a residence, hung a drop or repaired cable.
On what’s actually incorrect together with your connections:
Don’t believe 50per cent of precisely what the agent about cellphone tells you. Only arrange the technical. Try to let him work. He’s done this before. The agent merely suggestions cell phones. it is rarely the gear causing the concern.
On information to get better support:
When a technical shows up ,ask for their managers amounts. Simply tell him it isn’t to burn him but to escalate a problem. He could phone their sup to ensure their cool but that will assist.
On what’s stopping more quickly internet grab speeds:
Frankly, fundamental analog cable tv. Required upwards sooo a lot data transfer . 1 route per frequency vs bonding multiple frequencies to produce 8 channel for a downstream and 4 for an upstream . If we run 100percent electronic tv.. websites can get quicker. Additionally obstruction. If you’re around a college it is the worst . Grandma might use the lady 15 meg for e-mail and browsing but young Johnny college kid sucks in the bandwidth in the region making use of netflix and torrenting and games. Yet they spend equivalent. IMHO what might fix this is certainly capping data and providing Chinese dating service every person uncapped speed.
On exactly why splitting your wire hookup was a bad idea:
Installing a splitter to simply attenuate the transmission is truly dumb we actually have points also known as attenuators that do this without adding needless splitter. But it is correct that way too much signal is just as worst as inadequate we phone that distortion
On whether this Reddit AMA will definitely cost him their job:
I might getting fired based who catches me. I would will also get an added bonus its so difficult to share with with the method this provider is now structured.
About how Wi-Fi indicators are unreliable, might end up being vanquished by gates and wall space:
Yes best shown. Plaster structure specially.Solid wood doorways, in a basement once the router is on the second floor or vice versa. Wifi are a fickle monster.
On your own “broken” wire modem:
Yea we listen to this much. I would state in certain 12 months I might say 5percent of modems We switched are actually bad. We do lots of puppy and pony show and merely exchange they anyhow. The thing is typically maybe not gear relevant. Modems either operate or they don’t. There’s thus small between. They’ve been very simple units. You will find tv series visitors using my notebook everything employed just fine, after that change back once again to their particular machines and every little thing goes toward shit. They however require a new modem..Its insanity.
